FAQ/SOS

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Product

How do I burn candles safely?

Light your problems on fire. Not yourself.

Follow these simple rules to burn your candles safely:

  1. Burn within sight at all times
  2. Don’t burn candles on or near anything that could catch fire
  3. Keep away from children and pets
  4. Trim wick to ¼” before burning each time
  5. Stop burning when ½” wax remains in the jar

How do I burn candles like a fancy person?

Up your bougie parfumée game with these tips:

  1. Make sure your first burn melts the entire top layer of wax. Otherwise you’ll be left with a “memory ring” — like an ex you can never forget
  2. Trim your wicks to ¼” before burning to ensure a steadier flame and less soot. Nail clippers work great if you don’t have a fancy wick trimmer
  3. Don’t burn for more than 4 hours at a time. Remember, nobody likes a clinger

How do I stop my candle from smoking?

Peer pressure is one hell of a drug.

Trim your wicks to ¼” to reduce smoking and ensure a cleaner burn.

How can I reuse the jars and become an #influencer?

For safety, stop burning candles when ½” wax remains. Then, simply freeze the jar and the remaining wax should pop right out.

Our candles are very photogenic. Take them to a romantic dinner, go for a long walk on the beach, or plant an avocado tree inside the jars. Remember to tag us @bye_burnout to kickstart your influencing “career”

How big are the candles?

Size matters. We agree. Our candle jars are 3.5” tall and 3.25” in diameter. Each glass is filled with 11 ounces of wax.

How long do they last?

Longer than your partner (90 hours).

Orders, Shipping, and Returns

How can I check the status of my order?

You can view order status on your Account page.

How do I place a large order?

Shoot us an email at contact@byeburnout.com and we’ll take things from there.

Where do you ship?

We currently ship to the 50 states and Puerto Rico.

We’re growing quickly and hope to ship to more regions soon. Shoot us an email at contact@byeburnout.com and we’ll let you know when we reach your area!

When will my order ship?

We typically process orders within 1 business day. You’ll receive an email with tracking information as soon as it ships.

What if I need to change my order?

If you want to change your order after confirmation, email us at sos@byeburnout.com and we’ll see what we can do. Unfortunately, we cannot guarantee the ability to make changes after an order has been confirmed.

What’s your return policy?

All returns must be processed within 15 days. Email us at returns@byeburnout.com to initiate the returns process.

We cannot accept returns on used candles.

Partnerships & Press

Can we be friends?

Yes. No. Maybe.

We’re always looking for great brand ambassadors and partners for future collaborations. Email us at partners@byeburnout.com and we’ll take things from there.

How do I write amazing stories about you?

Please email press@byeburnout.com for all press inquiries.